A double heart by-pass patient from North Yorkshire, Bessie Holland, 79, has accused that she was not provided with hospital transport to get to an outpatient appointment. She said that she has paid taxes and insurance all her life but still she was denied to get transport service at the time of need.

The Patient Transport Service is operated by Yorkshire Ambulance Service NHS Trust and commissioned jointly by NHS Hull and NHS East Riding of Yorkshire on behalf of local residents. NHS Hull said the service is provided for those who need emotional and physical care.

The transport service is provided to help the patients in travelling to different places to visit their consultants but it has been found that some of the patients still have to travel on their own.

Ms. Holland was told by the transport operator that she was not eligible for hospital transport and had to pay £54 for a volunteer to take her.

She was required to travel from Pickering to Castle Hill Hospital near Hull to see her consultant. Ms. Holland said that she had to make a journey of 93Km to visit her consultant.