After the National Highway Traffic Safety Administration announced that Chevrolet Volt battery pack has failed in their test not once but twice, its parent company General Motors is forced to take some stern actions.

General Motors said though in real world they have not heard anything about such failure, customer satisfaction and peace of mind is very important for them.

For them, it is more important that customers should drive without any tension and for that, they have asked all the Volt owners that if they have any security hassles they can ask for a free loaner vehicle from them.

Mark Reuss, the President of GM North America, said owners of Volts could ask for these free loaner cars till the time they are not done with their investigation. There is great possibility that image of battery-packed vehicles would be tarnished with this news, as the National Highway Traffic Safety Administration said they would have a formal defect investigation in this case.

GM executives, as well as Reuss, said they would make sure that everything turns out to be smooth as every innovation they make is to provide comfort to customers and not create problems for them. Reuss said, “This technology should inspire confidence and pride, not raise any concern or doubt”.

When the news of providing loan free vehicles struck the market, critics were of the view that it has been in order to prevent any mishap, but that is not the case said Reuss. The offer of loan cars is done out of good will and not due to any apprehensions in regard to security issues.

Auto experts are of the view that battery technology has just taken its baby steps and many more car brands are taking out new cars using this technology. But there is possibility that this goof up could create problem for them as well.