In a move that will not only result in higher customer satisfaction rates, but also overall better business for wireless carriers, the Federal Communications Commission (FCC) is working out ways to help mobile phone users anticipate excessive wireless phone bills; thereby reducing the chances of a “bill shock” that they get upon receiving the mobile phone bill.

In particular, the Consumer and Governmental Affairs Bureau (CGB) of the FCC is developing an awareness plan to provide more accessible information to the mobile phone users about the reasons for the high charges on their bills.

The ‘creating awareness’ proposal is aimed at notifying the users, from time to time, about why and how much they are being charged. Such information will help users make better and more judicious decisions about their mobile phone use.

Talking about the new development, the CGB head Joel Gurin said: “We are hearing from consumers about unpleasant surprise on their bills. We've gotten hundreds of complaints about bill shock. But this is an avoidable problem. Avoiding bill shock is good for consumers and ultimately good business and wireless carriers as well.”

Gurin further elaborated that usually mobile users anticipate their mobile phone bills to be ‘flat’ every month; and are often aghast when they realize that they have incurred exorbitant charges because of some hidden fees, roaming and data charges, or misleading advertising.