It was recently noted that TelstraClear was to retain 70 New Zealand based roles which were located in Christchurch, within its residential contact centre.

It was also noted that in Kapiti the left over 50 roles, plus temporary staff will, would be transitioned provider in the next three months.

It was told by Maggie Robertson, TelstraClear's Head of Customer Service that the final stages of consultation had given extra insight to the practical challenges that were involved.

"This is recognition of the robustness of the consultation process we have been through. Our customers will benefit through the retention of our excellent skill base in the customer service team and the capabilities and scale of the international provider," said Ms. Robertson.

Ms Robertson said that it was unacceptable for the staff that was affected and for the next few months they would be working closely with them to provide support and assistance.

He added that throughout the difficult process, all contact centre staff had acted with professionalism. It was a credit for them and they needed to be thanked for it.

It was noticed that the company has put in money to gaining access to new customers through local loop. He said that scalability and cost-effective customer service was required to win and keep hold of the customers.