The Royal Bank of Scotland and its offspring's, NatWest has rolled out customer charter which pledges on crafting banking solutions more easy.

The banks further made commitment regarding the extension of the bank operation hours at it busiest branches and also in providing the services to the clients at most of its branch within five minutes time span.

Further reviving with time the bank has set standards and goals to provide clear product range with simplified features and charges, and to oaths to remain the responsible lenders for their clients and inventing new ways to assist them better.

Now the customers will get access to 24/7 telephone banking services through UK-based call centers and the lender shall make it a point to provide prompt help to its clients whose debit card is lost or stolen.

The bank, moving further with its platter of decisions, shall be supporting the communities by staying open for the business where they are the last in town.