The Australian and New Zealand call centers have been amalgamated by Canon to form the Oceania Contact Centre, which is giving employment to about 92 people. The Company is being set up with the assistance of Kiwi Company Datacom.

Chief Executive Mike Johnston shared that it should be an indispensable part of the Company to "match people at both ends of the telephone", as the customers need a world class service, when they buy a world class product.

Canon Managing Director and Chairman Kenji Kobayashi said, "Having an Australasia-serving contact centre in one place and under local management made good sense both economically and from a customer service perspective".

The contact centre in-house for Canon will be managed by Datacom. Datacom Director Greg Magness opines that the Company has worked directly with Canon to transform its existing customer service staff into the new structure.

Canon Country Manager Mike Johnston shared that engaging Datacom to manage the contact centre in-house is an example of a good business sense and it is far better than sending it offshore.

As a lot of Kiwis who live across the Tasman, the people there are quite familiar of the New Zealand accent. Johnston believes that there is a sense of empathy between the two nations as they have like cultures.