Telstra, in order to help their customers, in resolving technical problems of their smartphones and computers has introduced a new application for its technical support staff. The application being used in this situation would be LogMeIn’s Rescue Tool, which would allow technical support advisers to gain access to the customers system.

The communication Company would be using the software, which is commercially available at a price of $2,000 on an annual basis. The introduction of the software would mean that problems of the customers could be resolved by removing the need to talk to customers while performing troubleshooting actions.

The Consumer Executive Director for Telstra, Rebekah O’Flaherty while talking about the introduction of the new software would provide customers with better support. She further adds that, as many customers are not exactly aware of what is wrong with their phone the new application would help in providing better corrective measures.

The software, according to Ms. Flaherty would help in further bridging the gap between the support staff and the customers. Besides that a survey conducted on customers has also revealed that the customers preferred the new approach opted by the customer services of Telstra in resolving technical issues.

Customers using Apple iOS, BlackBerry OS or Symbian would be able to make use of the new application by Telstra.